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Support

Support

B2C & Retail
We have our brand shops online to provide the best quality products for our global consumers!

Agent or Distributor
No matter wherever you are located in the world, Elera are always happy to help, however If you prefer to contact a retailer closer to you, we have many distributors throughout the world.

B2B & Wholesale
We do wholesale business; our quotation is reasonable, and you are welcome to place your order in bulk.

Return policy:
What can I return?
You may return most new or unopened items sold and fulfilled by us within 30 days of delivery for a full refund.
How long will it cost?
It can take up to 25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.

Replacement
If you received a damaged or defective item, we’ll ship you a replacement of the exact item. If you would like to exchange an item for another, you can exchange for a different size or color or for an item in your Cart.

After-sales
Only better service to create a good customer reputation. We will serve you 7~24 hours wherever you are in America, Europe, Asia, and Africa. Contact us freely!

Helping Center

Shipping Rates:
International Standard: (3 – 6 weeks) $16.95 up to 1lb. $24.95 over 1 lb.
International Expedited :(3 – 7 business days) $30

Shipping Times:
Standard U.S. 4 to 14 business days after shipping (may take up to 21 business days)
Expedited U.S. 2 to 6 business days after shipping
For other countries, please contact the customer service for help.

Supported Countries:Continental U.S. states,Alaska and Hawaii,Puerto Rico, U.S. Virgin Islands, U.S. Minor Outlying Islands, Guam, American Samoa and Northern Mariana Islands,Canada ,Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Greenland, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Russia, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom (England, Northern Ireland, Scotland, and Wales) ,China, Hong Kong, India, Israel, Japan, French Polynesia, Marshall Islands, Micronesia, New Caledonia, New Zealand, Palau, Singapore, South Korea ,Australia,Argentina, Brazil, Costa Rica, Mexico, South Africa

Payments:
We accept Credit Card and Paypal